Glory to the Heroes connection failed errors typically occur during Steam backend authentication, matchmaking queue requests, or profile verification when attempting to deploy into a match. Developer Deaf Tone Games addressed several handshake and profile hang bugs in the Day One Patch 0.1.1, but network-related deployment errors can still occur during peak Early Access traffic.

This guide outlines the documented connection errors identified in official patch notes and community reports, along with verified steps to resolve them.

Common Connection and Deployment Errors

Players on the Steam community forums have documented several specific error screens and connection stops when launching or matchmaking:

  • Steam Authentication Failure: Occurs at boot when the game cannot establish an initial handshake with Steam servers.
  • "Verifying Player Profile" Deploy Loop: The deploy menu displays "verifying your profile" for roughly one minute before kicking the player back to the deployment screen without entering the match.
  • HTTP Request Failed / "A queued ticket already exists for this player": Appears when searching for a match in multiplayer modes, indicating a desynchronization between the client and matchmaking servers.
  • Transition Freeze on Loading: The game client becomes unresponsive during the loading screen footage while completing the server connection handshake.
  • Infinite Loading Screen: Extended load times accompanied by performance drops before reaching the main menu or map.

Official Fixes in Day One Patch 0.1.1

Deaf Tone Games implemented direct networking and connection adjustments in Early Access Hotfix 0.1.1. If you are experiencing repeated disconnects, verify that your client has updated to the latest build:

  • Steam Online Wait Time: The authentication system was patched to wait for Steam to establish an active online connection before reporting a failure, rather than timing out immediately.
  • Detailed Retry Guidance: Connection failure screens now specify the exact failed step of the handshake process and provide built-in retry options.
  • Training Mode Deploy Fix: Fixed an issue where deploying into Training mode with custom kits caused the system to hang indefinitely on "verifying player profile."
  • Handshake Transition Video: Resolved a bug where video footage froze while the client completed the connection handshake during level transitions.
  • Character Wipe Request Errors: Fixed the backend request failure that prevented players from successfully resetting or wiping their character.

Troubleshooting Glory to the Heroes Connection Failures

If you encounter connection drops or server errors while launching or deploying, work through the following troubleshooting steps:

  1. Confirm Steam Client Status Because authentication requires a live Steam connection, connection failures occur if Steam client services temporarily drop. Ensure Steam is running in Online Mode, restart the Steam client, and verify that Steam is not undergoing scheduled maintenance.

  2. Verify Integrity of Game Files Players experiencing connection drops during file checks can resolve corrupted assets directly via Steam. Right-click Glory to the Heroes in your Steam Library, select Properties, navigate to Installed Files, and click Verify integrity of game files.

  3. Switch to Default Issued Kits if Profile Verification Fails If the deployment menu repeatedly kicks you back after "verifying your profile," unequip custom gear configurations. Community reports and patch notes confirm that custom kit metadata can stall profile verification. Deploying with a standard faction-issued kit or testing offline PvE Training can bypass the loop.

  4. Clear Ghost Matchmaking Queues Receiving the error message "error A queued ticket already exists for this player" or "HTTP Request Failed" means the server still registers your character in an active matchmaking search. Close Glory to the Heroes, wait 2 to 3 minutes for the backend server ticket to expire, and relaunch the game before queuing again.

  5. Check Regional Queues and System Requirements Ensure your network matches the official minimum specification of a persistent broadband internet connection. During earlier server slams and tests, regional queues were separated to prevent matchmaking mismatching. If matchmaking fails repeatedly in Contact or Operations, check the official Discord or Steam community announcements to verify regional server status.

Frequently Asked Questions

Can I play Glory to the Heroes offline if the servers are down?

You can play the offline PvE Training mode without an active server connection. However, offline PvE Training does not carry over online stash gear, vendor tasks, money, or character progression. Operations, Contact matchmaking, and online PvE co-op all require an active internet connection.

Did Patch 0.1.1 fix players getting kicked upon connecting?

Patch 0.1.1 improved Steam authentication retries and fixed profile deployment hangs related to custom kits. Earlier playtests also addressed server bugs where players were ejected immediately after loading into a match. If disconnections persist, developers recommend submitting a bug report with your match mode, map, and specific error message on the official Steam forum or Discord.